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When unwanted items are returned back to us we need to ensure they are returned in a re-saleable condition. Our expectations mean you have kept all of the original packaging and labels and that the item is undamaged and unused.

On receipt of your goods we ask for you to inspect them and if there is any fault or issue they would need to be returned to us within 14 days. If you try them on or use them in anyway then this may affect your rights to return the goods for a full refund, exchange or credit. We reserve the right to refuse an exchange or refund if the goods aren’t in a saleable condition.

All items sold come with a 3 month guarantee, however if any item is damaged through wear and tear we will welcome for it to be returned so we can look at the repair free of charge if possible but a refund or exchange will not be granted. We do ask that the return postage is covered by the buyer.

Any item that you wish to return for a refund would need to be arrive back with us within 14 days of purchase.

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Customer Services
Please contact info@Olvossa.com. It is our policy to acknowledge any enquiries or complaints within 7 working days and to keep customers informed of progress or likely timescales for resolving any problems. We are happy to attend to you between 9am morning to 5pm evening, Monday to Friday. If no-one is in the office when you call please email info@Olvossa.com Calls are charged at normal standard rates for landline or mobile phones.

We hold a wide range of bespoke and crystal items and we would like to offer a few helpful tips on how to look after and care for your purchase:Not for everyday use